Classic Rock Agency Terms of Service

Last updated: 24 October 2026

1. Introduction

Welcome to Classic Rock Agency. These Terms of Service govern your use of our website and the purchase of products from us.

Throughout these terms, “we”, “us” and “our” refer to Classic Rock Agency. “You” and “your” refer to anyone using our website or purchasing products from us.

By using our website or placing an order, you agree to these terms, together with our applicable store policies. Nothing in these terms affects your statutory rights as a consumer.

2. Our Products

Classic Rock Agency sells vinyl records, CDs, books and other music-related products.

We aim to ensure that product descriptions, images, prices and availability information are accurate. However, colours and appearance may vary slightly depending on your screen or device.

Some products are limited editions or subject to supplier availability. We cannot guarantee that a product will remain available until an order has been accepted.

If a product becomes unavailable after you place an order, we will contact you to discuss the available options, including a refund where appropriate.

3. Orders and Payment

When placing an order, you must provide accurate and complete information, including your name, delivery address and email address.

You are responsible for checking your order details before completing your purchase. Please contact us promptly if you notice an error.

Orders are subject to acceptance and availability. We reserve the right to decline or cancel an order where there is a legitimate reason, such as a pricing error, suspected fraudulent activity or product unavailability. If payment has been taken for an order we cannot fulfil, we will arrange an appropriate refund.

Payment must be completed using the payment methods available at checkout.

4. Pricing and Promotions

All prices and applicable delivery charges will be displayed at checkout before you complete your purchase.

We make reasonable efforts to ensure prices are accurate. If a genuine pricing error is identified, we will contact you before proceeding with the affected order.

Promotional offers are subject to their stated terms, availability and expiry dates. Unless expressly stated otherwise, offers cannot be combined.

5. Pre-Orders

Some products are available to pre-order before they arrive at our warehouse or are officially released.

Release dates and expected arrival dates are estimates and may change because of production schedules, supplier availability or shipping delays.

When pre-order stock arrives at our warehouse, we carefully check each item before processing and dispatching orders. Please allow a few additional working days after the stock arrives for checking, order processing and dispatch.

Your order may not be dispatched on the exact date the stock arrives at our warehouse.

If a significant delay affects your pre-order, we will do our best to provide an update. If we cannot fulfil your order, we will contact you about the available options and refund any payment due where appropriate.

Your statutory cancellation and refund rights continue to apply to pre-orders.

6. Shipping and Delivery

Orders are dispatched from our warehouse using tracked delivery services, which may include Royal Mail, DHL or UPS, depending on the destination and service selected.

Our estimated delivery times are:

• UK orders: Within 7 working days.

• International orders: Within 21 working days.

These are estimates rather than guaranteed delivery dates. Pre-orders may require additional processing time after stock arrives, as explained in Section 5.

We will make reasonable efforts to deliver orders within the estimated timeframe. If a delay occurs, please contact us at sales@classicrockagencyltd.com with your order number.

Where we arrange delivery, our legal responsibilities for the goods remain in place until they are delivered in accordance with applicable law.

7. International Orders, Customs Duties and Taxes

International orders may be subject to import duties, customs charges, VAT or other taxes imposed by the destination country.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import charges for which they are legally liable.

We cannot determine or control the charges imposed by overseas customs authorities. We recommend checking with your local customs office before ordering if you are unsure about possible charges.

Customers must comply with applicable import laws and regulations in their destination country.

8. Cancellations, Returns and Refunds

Our Returns, Exchanges & Refund Policy explains how to request a cancellation, return or refund.

For eligible online purchases, statutory cancellation rights generally allow customers to cancel within 14 days of receiving their goods and then return them within the applicable timeframe.

Customers are responsible for return postage for change-of-mind returns, subject to applicable law. We ask customers to use Royal Mail Tracked for returns and recommend retaining proof of postage and the tracking reference.

Original delivery charges will be refunded where required by law. Faulty, damaged or incorrectly supplied items will be dealt with in accordance with applicable consumer law.

Some products, including sealed audio recordings that have been unsealed after delivery, may be excluded from change-of-mind cancellation rights where the legal conditions for that exclusion are met. This does not affect rights relating to faulty, damaged or misdescribed goods.

Please read our full Returns, Exchanges & Refund Policy before requesting a return.

9. Product Problems and Damage

Please check your order when it arrives. If an item is faulty, damaged or incorrect, contact us at sales@classicrockagencyltd.com with your order number and details of the problem.

Photographs of the item and packaging can help us investigate, where available.

We are not responsible for damage caused after delivery by misuse, accidental damage, improper storage, mishandling or unauthorised repairs where we are not legally responsible for that damage.

Nothing in these terms excludes or limits any legal responsibility we have for goods that were faulty, damaged or not as described when delivered.

10. Website Use

You agree to use our website lawfully and not to misuse it, interfere with its operation, attempt unauthorised access or use it for fraudulent purposes.

We may update website content, product listings or services when necessary. We will take reasonable care to ensure that information relevant to purchases is accurate and clear.

11. Intellectual Property

Content on this website, including text, graphics, logos, photographs and design elements, may be protected by intellectual property laws.

You may not reproduce, distribute or commercially use our website content without permission from the relevant rights holder, except where permitted by law.

Product names, album artwork, artist names and other third-party materials remain the property of their respective owners.

12. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or any consumer rights that cannot legally be excluded or restricted.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, to the extent permitted by law.

Nothing in this section removes your statutory rights as a consumer.

13. Privacy

We process personal information in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how your information is collected, used and protected when you use our website or place an order.

14. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website with the updated date.

Changes will not remove any rights you have under applicable law or retrospectively alter an existing order where doing so would be unlawful.

15. Governing Law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence.

If you are a consumer, you may also have the right to bring proceedings in the courts available under applicable consumer law.

16. Contact Us

For questions about these terms, products or orders, please contact:

Classic Rock Agency

Email: sales@classicrockagencyltd.com

For order-related enquiries, please include your order number, the email address used at checkout and the name on the order so we can identify your purchase.