Contact Classic Rock Agency

Need help with an order, a pre-order, delivery, or a product enquiry? Our team is here to help.

Email: sales@classicrockagencyltd.com

Contacting Us About an Order

To help us identify your purchase and deal with your enquiry as efficiently as possible, you must include all of the following information in your email:

• Order number: Your Classic Rock Agency order number.

• Email address: The email address used when placing the order.

• Name on the order: The full name entered at checkout.

Please make sure these details are accurate and match the information on your order.

For order-specific enquiries, you must email us from the same email address used to place the order. We may not respond to order enquiries sent from an email address that does not match the address on the order, as we need to protect customer information and verify the purchase.

If the name supplied does not match the name on the order, or we are unable to verify the details provided, we may request further information before discussing the order or taking any action.

Please ensure you have included your order number and the correct email address before contacting us. Missing or incorrect information may delay our ability to assist you.

Response Times

We aim to respond to customer enquiries within 3 working days, Monday to Friday, excluding UK public holidays.

During busy periods, product launches, major pre-order releases or periods of high enquiry volumes, responses may take longer.

If we need further information to verify your order or investigate your enquiry, this may also affect our response time.

Our estimated response time does not override any statutory deadlines or legal obligations that apply to your enquiry.

Thank you for your patience and for supporting Classic Rock Agency.